Shipping policy

SHIPPING POLICY

Effective Date: 13/01/2025
Business Name: AIRY
Dispatch Location: Haryana, India
Customer Support: +91 7015724312

Shipping Coverage

We currently ship across India.

All orders are dispatched from our warehouse located in Haryana, India.

Delivery timelines depend on the distance between Haryana and your delivery state.

 Delivery Timeline

  • Standard delivery time: 5–7 working days

  • Delivery time may vary depending upon:

    • Distance from Haryana

    • Courier partner operations

    • Weather conditions

    • Public holidays

    • High order volume periods

Working days exclude Sundays and public holidays.

 Shipping Time Based on Location

Since we are located in Haryana, shipping timelines depend on your state:

  • North India – Faster delivery (approx. 3–5 working days)

  • Central/West India – Approx. 4–6 working days

  • South/East India – Approx. 5–7 working days

Delivery speed is directly influenced by distance from Haryana.

 Order Processing Time

  • Orders are processed within 24–48 hours of confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • COD orders may require confirmation before dispatch.

 Order Tracking

Once your order is shipped:

  • You will receive tracking details via SMS/Email.

  • You can also request tracking by messaging us on:
     +91 7015724312

Please allow 24 hours for tracking updates to reflect.

Delays & Liability

We are not responsible for delays caused due to:

  • Courier partner issues

  • Natural calamities

  • Government restrictions

  • Incorrect address provided by customer

  • Unavailability of customer at time of delivery

Once the parcel is handed over to the courier, delivery timeline is subject to their operations.

 Incorrect Address

If the customer provides an incorrect or incomplete address:

  • Re-shipping charges may apply.

  • We are not responsible for non-delivery due to incorrect details.

 Non-Delivered Orders

If an order is not delivered due to:

  • Customer unavailability

  • Refusal to accept order

  • Incorrect address

The parcel will be returned to us.

Reshipping will be done only after additional shipping charges are paid.

Refund is not applicable in such cases.

⚠ Important Note

Delivery timelines are estimates and not guaranteed.

By placing an order with us, you agree to this Shipping Policy.