Refund policy

RETURN, REFUND & EXCHANGE POLICY

Effective Date: 13/01/2025
Brand Name: AIRYSTORE
Customer Support: +91 7015724312

❌ NO RETURN POLICY

Due to hygiene and safety reasons, we do NOT accept returns of any hair extensions, wigs, or fashion accessories once delivered.

All sales are final.

❌ NO REFUND POLICY

We do NOT provide refunds under any circumstances except in the case of:

  • Product not delivered to the customer (confirmed by courier tracking)

No refunds will be issued for:

  • Color mismatch (unless qualifying under exchange terms below)

  • Change of mind

  • Dislike of texture/length

  • Improper handling

  • Used products

  • Minor shade variations due to lighting or screen differences

  • Delay in delivery due to courier/logistics

EXCHANGE POLICY (Strictly Conditional)

Exchange is ONLY applicable in the following two cases:

  1. You received a completely different product than what was ordered.

  2. Major color mismatch (subject to approval).

No other reason qualifies for exchange.

 Mandatory Parcel Opening Video (COMPULSORY)

To request an exchange, you MUST provide:

  • A clear parcel opening video

  • Video must start from:

    • The sealed courier poly cover

    • Show the shipping label clearly

    • Show opening of the parcel

    • Show the product properly

  • The video must be:

    • Continuous

    • Without cuts

    • Without edits

    • Without pause

⚠️ If the video is edited, cut, paused, or incomplete — exchange request will be automatically rejected.

No exceptions.

Exchange Approval Process

  1. Share the parcel opening video on WhatsApp:
     +91 7015724312

  2. Our team will verify and review the case.

  3. Exchange approval is solely at the discretion of AIRYSTORE.

  4. If approved:

    • The product delivered to you will be picked up first.

    • After successful quality inspection, replacement will be dispatched.

    • You will receive the new package within 4–5 working days after pickup.

Please remain patient during this process.

Tracking updates can be requested via WhatsApp.

Condition for Exchange Pickup

The product must be:

  • Unused

  • Unwashed

  • Unworn

  • In original packaging

  • With all tags intact

  • In original condition

If the returned parcel is damaged, used, altered, or not in original condition, the exchange will be rejected.

Non-Eligible Cases for Exchange

Exchange will NOT be approved if:

  • No parcel opening video is provided

  • Video is edited or incomplete

  • Product has been used

  • Packaging is damaged by customer

  • Hair extensions are combed, styled, or altered

  • Claim made after [48 hours] of delivery

Non-Delivered Orders

If an order is confirmed as not delivered by the courier:

  • The order amount will be refunded OR

  • The product will be reshipped

As per customer preference.

Final Policy Statement

  • No Returns

  • No Refunds

  • Exchange only under strict conditions mentioned above

By placing an order on our website, you agree to this policy.